Terms & Conditions
Red magazine and Red Direct are owned and published by Hachette
Filipacchi (UK) Ltd. Hachette Filipacchi (UK) Ltd is Britain's
newest and most exciting magazine publishing house with a portfolio
of seven magazine titles: Elle, Elle Decoration, Red, Sugar,
Psychologies, Inside Soap and All About Soap.
We also have strong websites www.digitalspy.com, www.elleuk.com and www.sugarscape.com
Hachette Filipacchi (UK) Ltd is a subsidiary of Hachette Filipacchi
Medias, the world's leading magazine publisher. Present in 45
countries, HFM publishes 220 titles and sells over one billion
copies worldwide.
Promotions and Discounts
If you have been sent a complimentary discount to use against your
Red Direct order, simply key in the quote code at the checkout (you
will find this on your promotional mailer or on the back cover of
the catalogue) and the discount will be applied to your order. The
following terms and conditions are applicable. Please read them
carefully.
Offer valid only for the duration printed on voucher. Discount
excludes post and packaging costs unless otherwise stated. Discount
cannot be used in conjunction with any other offer or promotion and
is not transferable. Returned items will be refunded at the
discounted price paid. Statutory rights are not affected. Not
exchangeable for cash.
Please quote the offer code stated on your voucher when ordering
via the internet to qualify for the offer. Orders must placed
during offer period to qualify for discount.
Returns Policy
If you are not happy with your Red Direct items please return them
to us within 28 days. We will be happy to make an exchange or a
refund providing the items are returned complete, in perfect
condition and in their original packaging.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
If there is a problem with any items you have ordered, please follow the instructions below so that we can put things right as quickly as possible:
Please call 0870 600 6020 or email customer.services@reddirect.co.uk to obtain a Returns Authorisation number.
Enter this number on the returns form (which is included with your order). Complete the rest of the form with details of the item/s you are returning and the reasons why. Please return this form together with the returned item/s.
All goods should be returned in their original packaging as we cannot offer a refund or exchange on worn or damaged goods. Please note that for hygiene reasons we cannot offer an exchange/refund on pierced items of jewellery.
We recommend that you use a signature
service when returning items (i.e. signature post) as we cannot be
held responsible for any items that do not reach us. Please ask at
the Post Office for proof of purchase. We can send a courier to
collect the items, but there will be a standard collection
charge.
Payment and Taxes
We accept online payment in a secure environment by credit
card. We currently accept Visa, Mastercard, American Express,
Diners Club, Maestro. For further details please refer to Methods
of Payment.
All prices quoted on this website are accurate at the time of press
and are quoted in pounds sterling and where appropriate are
inclusive of UK sales tax (VAT) at the current rate. If your order
is being despatched to a destination outside the European Community
(EC) then your sales tax will be zero. If your order is being sent
to a member state of the EC then the selling price will include VAT
at the current rate. The current rate of VAT is 15 per cent. Any
customs or import duties levied once the package reaches your
destination country will be your responsibility as we have no
control over these charges and cannot predict these charges.
Is My Credit Card Information Secure?
All Red Direct online purchases take place in a safe
environment using the latest security technology to protect our
customers.
Red Direct use Thawte, SSL Web Server Certificates to offer secure
communications by encrypting all data to and from the site. Thawte
has checked and verified Red's registration documents and the Red
Direct's registered domain name. This information is included in
the SSL certificate that we issue. This enables you to check the
site's validity yourself. Always check a site's certificate before
entering any sensitive information.
You can view the site's digital certificate directly: click on the
gold padlock on the bottom right of the screen to bring up details
of the SSL certificate.
Credit Card Security
Credit card information entered on our site will not be accessed by
any unauthorised person or company. Our site certificate is
authenticated by Thawte and uses secure sockets layer (SSL) 128-bit
encryption. Any information that is passed to our fulfilment
provider is transferred using SSL 128-bit encryption. Once your
order has been transferred to our fulfilment provider's system all
credit card details are removed from the website.
This encryption makes it virtually impossible for unauthorised
parties to read any information that you send us.
Conformity Of Goods
We take every care to ensure that the description and specification
of our products are correct at the time of going to press. However,
while the colour reproduction of the products is a close
representation, we cannot accept any responsibility for any
variation in colour caused by the browser software or computer
system used by you.
Disclaimer
To the fullest extent permitted by the law and except in
respect of death or personal injury caused by negligence on the
part of Hachette Filipacchi (UK) Ltd, its directors, employees or
agents, Hachette Filipacchi (UK) Ltd shall not be liable to you by
reason of any representation (unless fraudulent), or any implied
warranty, condition or other term, or any duty at common law, or
under the express terms of the contract, for any indirect, special
or consequential loss or damage (whether for loss of profit or
otherwise), costs, expenses or other claims for compensation
whatsoever (whether caused by negligence on the part of Hachette
Filipacchi (UK) Ltd, its directors, employees or agents or
otherwise) which arise out of or in connection with the use of this
website. The supply of the products or their use or resale by you,
and the entire liability of Hachette Filipacchi (UK) Ltd under or
in connection with the contract shall not exceed the price of the
products, except as expressly provided in these conditions. This
does not affect your statutory rights. We will not be liable to you
or be deemed to be in breach of the contract by reason of any delay
in performing, or any failure to perform, any of our obligations in
relations to the products ordered by you, if the delay or failure
was due to any cause beyond our reasonable control. This does not
affect your statutory rights.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos,
photographs, written text and other materials) are the copyright
trademark or registered trademark of Red Direct or its content and
technology providers or their respective owners. ALL RIGHTS
RESERVED. The copying, modification, distribution, reproduction or
incorporation into any other work of part or all of the material
available on this website in any form is prohibited save that you
may:
Copy print or download extracts of the material on this website for
the sole purpose of using this website or placing an order with
Hachette Filipacchi (UK) Ltd.
Copy print or download the material on this site for the purpose of
sending to individual third parties for their personal information
provided that you acknowledge us as the source of the material and
that you inform the third party that these conditions apply to them
and that they must comply with them.
Our Details
Red Direct
Hachette Filipacchi
64 North Row
London
W1K 7LL
