Delivery & Returns

UK Delivery

Standard UK delivery £4.95 (for any number of items)
Monday to Friday delivery only
Please allow 2-5 working days (subject to stock availability)

Express delivery £6 (for any number of items)
Monday to Friday delivery only

Please place your order before 12pm for next day delivery (excluding weekends). This is subject to stock availability.

We can also offer an Express Delivery Service to Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly or the Scottish Highlands & Islands. Please allow 48 hours for delivery.

All deliveries require a signature. Please give an address at which the parcel can be signed for on your behalf. If you are not at the address to accept the delivery, a courier will leave a card with a phone number to ring to arrange another delivery date.


Overseas deliveries

We can accept orders from our overseas customers. Please contact our customer service department on 0870 600 6020 who will advise on costs.
(BFPO addresses are treated as UK based delivery costs)

Foreign order internet prices will not take into account any VAT reductions you may be entitled to. These will be taken off at Red Direct and a copy of your ex VAT invoice will be dispatched with your goods. Shipping Costs will be calculated according to the weight of your order. If you have any questions then please call us on 0870 600 6020.

We currently deliver to all UK and European addresses. Please select your country from the drop down menu when placing your order. Once selected you will be advised on your shipping costs. If you wish to place an order for delivery to the rest of the world, please contact our customer service department on 0870 600 60 20 or email customer.services@reddirect.co.uk to enquire about costs.

Delivery times (stock permitting, we strive to deliver your order within the times estimated below)
Europe 8-10 working days.
Rest of the world 12-14 working days.

We can accept no liability for any loss or damage (whether direct or indirect) if the delivery of your order arrives outside the estimated times stated above.


Returns Policy

If you are not happy with your Red Direct items please return them to us within 28 days. We will be happy to make an exchange or a refund providing the items are returned in perfect condition, and in their original packaging.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If there is a problem with any items you have ordered, please follow the instructions below so that we can put things right as quickly as possible:

Please call 0870 600 6020 or email customer.services@reddirect.co.uk to obtain a Returns Authorisation number.

Enter this number on the returns form (which is included with your order). Complete the rest of the form with details of the item/s you are returning and the reasons why. Please return this form together with the returned item/s.

All goods should be sent back in their original packaging as we cannot offer a refund or exchange on worn or damaged goods. Please note that for hygiene reasons we cannot offer an exchange/refund on pierced items of jewellery.

We recommend that you use a signature service when returning items (i.e recorded post or special delivery) as we cannot be held responsible for any items that do not reach us. Please ask at the Post Office for proof of purchase. We can also send a courier to collect your items, but there will be a standard collection charge.

If your item is damaged or faulty, we would be happy to supply our Freepost returns address. Please call 0870 600 6020 or email customer.services@reddirect.co.uk for the details. Please note, you will NOT be able to use a signature service when returning items to this address. Instead, ask the Post Office for a proof of posting form.